Privacy Policy

Star Plumbing Co. LLC — Fort Collins, CO — Last updated: March 2026

What This Policy Covers

This policy explains what information Star Plumbing Co. LLC collects when you use our website at starplumbingco.com, how we use that information, and what we don't do with it. We've written this in plain language because we think you deserve to understand it without needing a law degree.

If you have questions about anything here, contact us directly. Our information is at the bottom of this page.

Information We Collect

Information You Voluntarily Provide

When you contact us — through a contact form, by phone, or by email — you may provide your name, phone number, email address, and a description of your plumbing situation. We only collect what you choose to give us. We don't ask for more than we need to respond to your inquiry or schedule a service appointment.

Standard Server Logs

Like most websites, our server automatically records basic technical data when you visit: your IP address, browser type and version, the pages you visit, and the date and time of your visit. This is standard web server behavior. We use this information only to understand how our site is being used and to diagnose technical issues. We don't use it to identify you personally.

What We Don't Collect

We don't use tracking pixels. We don't run advertising retargeting campaigns. We don't build profiles on visitors. We don't collect payment information through this website. If a job requires payment processing, that happens through a separate, secure channel.

How We Use Your Information

We use the information you provide for three things:

  • To respond to your inquiry. If you contact us with a question or service request, we use your contact details to get back to you.
  • To schedule and coordinate service. If you book a job with us, we use your information to confirm appointments and follow up on the work.
  • To improve our website. Aggregate server log data helps us understand which pages are useful and whether anything is broken.

We don't use your information for marketing to third parties. We don't sell your contact information. We don't share it with anyone outside Star Plumbing Co. LLC except as required by law.

Cookies

This website uses only basic session cookies — the kind that allow the site to function properly during your visit. These cookies don't track you across other websites. They don't contain personal information. They expire when you close your browser.

We don't use advertising cookies, analytics cookies from third parties, or any cookies designed to track your behavior over time. If that changes, we'll update this policy.

Third-Party Services

This website loads fonts from Google Fonts, which are served from Google's content delivery network. When your browser requests these font files, Google's servers receive your IP address as part of the standard HTTP request. Google's own privacy policy governs how they handle that data.

We don't use Google Analytics, Facebook Pixel, or any other third-party tracking or analytics scripts on this website. We keep the number of external dependencies minimal on purpose.

Data Retention

We keep contact information — names, phone numbers, email addresses, and job details — for as long as it's reasonably needed for business purposes. This typically means the duration of an active customer relationship and for a period afterward for record-keeping. When information is no longer needed, we delete it.

We don't maintain large databases of consumer data. Most of our records are associated with actual jobs and are handled the same way any small service business would handle its files.

Your Rights

You have the right to ask us what information we have about you and to request that we delete it. To do either, contact us at team@starplumbingco.com or call (970) 672-3282. We'll respond within a reasonable timeframe and handle the request without hassle.

We don't have a complicated process for this. If you want your information removed, tell us, and we'll take care of it.

Children's Privacy

This website is not directed at children under 13. We don't knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we'll delete it promptly.

Contact Us About Privacy

If you have questions or concerns about this privacy policy or how we handle your information, reach out directly:

We'll do our best to respond within one business day.

Changes to This Policy

We may update this privacy policy from time to time. If we make changes, we'll update the "last updated" date at the top of this page. We won't notify you individually of minor updates, but significant changes that affect how we use your data will be noted clearly. Check back periodically if this is something you want to stay current on.

Continued use of this website after a policy update means you're okay with the revised terms. If you're not okay with them, the right move is to stop using the site and contact us if you'd like your information removed.